Shawn777, we understand the importance of being able to update your PIN. An Account Owner is the only one that can change the PIN, however you should definitely be able to do so via My Verizon. Is this a new account that was just recently set up? Do you get a specific error message when you attempt to login to My Verizon to change?
Re: Can't edit, change, update PIN. Called support and their system can send me a temp. OMG.