After numerous attempts with customer service over the phone, I am still having trouble accessing the My Verzion App on my phone. I recently switched to Verizon on my unlocked Samsung Galaxy S10+ I bought from Samsung directly (SM-G975U1-OD). When I open the app, it asks me to verify the device. I put my phone number in, request for a verification code, then get this error:
"Sorry, we cannot send a verification code. Al parecer tu dispositivo no es elegible para mensaje de texto y no tienes configurado tu identificador de correo electrónico. If you need help, give us a call at 800.922.0204."
This doesn't really make sense because my phone can receive SMS from Verizon. I also have my email set up in My Verizon. I can also access My Verizon from the website. The customer service rep I talked to even went so far as to remove the account for me to register again inside the app, which worked only until I closed the app and opened it again later. I think this is related to my device being unlocked. Has anyone every encountered this situation before?
Have the same exact issue but when i request the verification code in the app it gives me the message "We Can't complete your request right now. Lo sentimos. Please try again later". I also talked with support and had my account reset. I ended up creating a helpdesk ticket with verizon about the issue that was done while i was on the phone with support. Waiting on there responce.
buying directly from samsung got you a phone not tailored to verizon, not surprising that not all that some functions aren't working.
Please let me know if you get a response.
I hope someone from Verizon will read this thread and comment. It is inconvenient not being able to use the app to look up my account. I also cannot participate in the Verizon Up program because of this.