Best of luck to you. I had problems with my port. The Verizon website misled me to believe I could port my number but actually I could not. Afterward I was basically told by the store too bad deal with it. My advice is don't leave the store or sign anything until it is completely the way you want it. I was really disappointed because when I was with Verizon before I always had excellent customer service but left for a better price, now that the price is right the customer service is why I will leave ASAP.