kjsilva, you deserve only the best in service from us and my apologies to hear this has not happened for you. Rest assured, help is here. When did this begin? What is your zip code? Have you contacted us for troubleshooting? If so, what has been done thus far?
This has been happening for a few months. Every phone call it will drop if it is not connected to wifi. The zip code is 02558. I've contacted a few times via twitter but support hasn't done a good job. I also never signed up for verizon cloud and I was charged $5 for it and never reimbursed.