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Can I get reimbursed for poor service

Miembro

I always have bad service. Calls only last a couple minutes before dropping. I have a premium data plan and it doesn't work well. I want to switch but I still have 14 months left on my payment plan...

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Re: Can I get reimbursed for poor service

Asistencia al cliente

kjsilva, you deserve only the best in service from us and my apologies to hear this has not happened for you. Rest assured, help is here. When did this begin? What is your zip code? Have you contacted us for troubleshooting? If so, what has been done thus far? 

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Re: Can I get reimbursed for poor service

Miembro

This has been happening for a few months. Every phone call it will drop if it is not connected to wifi. The zip code is 02558. I've contacted a few times via twitter but support hasn't done a good job. I also never signed up for verizon cloud and I was charged $5 for it and never reimbursed. 

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Re: Can I get reimbursed for poor service

Asistencia al cliente

We want to ensure you get the best service and have the correct features for your account, kjsilva! I will be sending you a Private Note to continue to assist.

NicoleR_VZW

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