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Can I Use A New Device While Waiting For Insurance?

JASBAR73
Miembro

i lost my phone and have insurance on it. My question is can I activate another phone while waiting to get necessary paperwork in on my claim

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Re: My device

Weth
Líder Sénior

You must put in the paperwork first.  People have been denied when asurion looked at what phone was on the account when the paperwork went through was not the insured phone.

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Re: My device

Weth
Líder Sénior

You must put in the paperwork first.  People have been denied when asurion looked at what phone was on the account when the paperwork went through was not the insured phone.

View solution in original post

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Re: My device

Community Manager
Community Manager

Excellent question! When filing a claim, you want to wait until that claim has been approved before activating an alternative device. This way it gives Asurion enough time to validate the information provided.



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