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Call logs eliminated from bills

The call log "Voice Details" section has been eliminated from my bill as of May 2020 billing cycle. How can I obtain this info?  Checking Usage only permits drill-down on Calls to show CURRENT period call log, not historical (e.g. last billing period.)

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Re: Call logs eliminated from bills

Community Manager
Community Manager

You can retrieve your previous call logs by visiting My Verizon and obtaining this information through your bills. CecileC_VZW

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Re: Call logs eliminated from bills

Miembro

I have tried to pull up the Voice Details call log from my May 2020 billing and I get message I do not have Voice Details for my phone number for that period.  I also cannot pull up any Usage details for the current month. Customer Service actually just told me they don't know why and don't have anyone to ask. Really????????

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Re: Call logs eliminated from bills

Community Manager
Community Manager

195811, 

 

We want managing your wireless account online at My Verizon to be simple and readily available. Sorry for this inconvenience. You have the ability to view, download, and get spreadsheets for your data usage, calling and text messaging for your account and each line for up to 90 days in the past. Are you following these steps to view your usage details? 

 

https://www.verizonwireless.com/support/view-usage-on-your-bill/

 

Additionally, are you logged in as the Account Owner or Account Manager? This will give you full access to view these details online. 

 

https://www.verizonwireless.com/support/assign-account-manager-roles-faqs/#item2

 

LasinaJ_VZW

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