bbjohns1,
An ongoing billing issue with a line you don't have is not ok. I apologize that you have not been able to get this resolved. We would love to be able to help. Since this is a public forum, we are unable to gain account details here. I will send you a Private Message so that we can get this resolved for you.
ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!