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Billing Discount Discrepancy

jz2
Miembro

There is a discrepancy with how employee discounts are being applied. Currently my "Line Access" charge is $40. When I go to change my plan, it shows that my 19% employee discount is applied to the "Line Access" portion of the bill as you can see below:

change_plan_page.png

However, when going to review the changes, the section under "Additional Charges on Your Next Bill" shows that it will charge $40 and not $32.40.

review_changes_page.png

My current bill:

current_bill_charges.png

Should I be getting a 19% discount on the "Smartphone Line Access" or does the user interface have a bug?

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1 Solution

Respuestas correctas

Re: Billing Discount Discrepancy

Weth
Líder Sénior

The interface has a bug. The discount is only on the data charge portion of the bill not the cellphone line access

View solution in original post

Re: Billing Discount Discrepancy

Weth
Líder Sénior

The interface has a bug. The discount is only on the data charge portion of the bill not the cellphone line access

View solution in original post

Re: Billing Discount Discrepancy

Snn5
Líder Sénior

So, $96.70 should be the sub-total before taxes right?

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Re: Billing Discount Discrepancy

Weth
Líder Sénior

That is what I get. 

Re: Billing Discount Discrepancy

Trigger78
Miembro

I'm seeing the same thing when I go to change my plan.

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Re: Billing Discount Discrepancy

Trigger78
Miembro

I take that back. I went through with the change, and it confirmed the line access discount for one of my two lines. I don't know why.

Capture.JPG

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