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Auto pay isnt working?

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I have signup for autopay and it worked fine for the first month but when it was due for renewal it charged my card and at the time it didnt have enough money on it, after I added the funds afterwards I called the 611 number, talked to a rep, and It still wasnt charged and I am still without services. Ice tried to Manage auto pay on the Verizon app, and it still doesn't work, even after I get the message saying "Funds have been added and auto pay is set to renew on the 2nd." Please help.

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