I have auto-pay, yet Verizon continues to send me a bill in the mail with an "amount due." My wife, who does the bills, makes out a check, puts it in the envelop, with a stamp. It's almost been mailed a few times, before I catch it and tear it up (in frustration). Send the bill with the balance due clearly stating "paid by auto-pay." I've been a Verizon customer for over 20 years, but I doubt it will last much longer - we're now looking at other plans.