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Auto Pay Non-Compliance fee

MSorosiak
Miembro

I was charged an "Auto Pay Non-Compliance Fee" because I had pre-paid my account through my checking (not a credit card).  The autopay agreement says that I can pay one time payments at any time prior to the date of teh auto pay.  I'm not understanding why there is a fee for paying my account ahead of time.  The representative said that because I owed $0 on the date of my autopay, I was accessed the fee.  Again, the payment was not made by a credit card.  Is this a mistake, or will I be charged a fee for paying early?

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Re: Auto Pay Non-Compliance fee

Community Manager
Community Manager

I understand your concern with any added fee, MSorosiak. Let's look into this together. I have sent you a Private Message, so we can better investigate. 

DerekR_VZW

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Re: Auto Pay Non-Compliance fee

Stargirlterra64
Miembro

I also was charged a non compliance fee. I am still enrolled in autopay. I have always paid early when I get paid and keep the autopay on just in case. Cant find anything in the fine print about this fee!!!

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