I upgraded two of our phones to iPhone 6s, and purchased three iPhones for our children. I talked to Verizon representatives on the phone and also using online chat. I was told over and over that the monthly line access fees for the five lines would be $75. After spending thousands of dollars on phones, I am being charged $125 per month. I was told that I agreed when I checked the box online during purchase of the phones what the charges would be, and that I should not have relied on what I was told by Verizon representatives prior to purchase. Despite having transcripts of online chats indicating the monthly fee would be $75, Verizon refused to honor that information. I was told that multiple Verizon Representatives may have provided incorrect information, but certainly didn't mislead me intentionally. Maybe if it had been only one representative, I could believe it. But when more than one person tells me $75 per month, and then I get charged $125 per month because I didn't read the contract carefully enough, I think it may be intentional. Anyone else have a similar experience?
Given the information provided I assume you got the phones under Verizon Edge and have a More Everything Plan? If those are both true then your line access fees should be either $75/month or $125/month depending on which More Everything Plan you have, if it is less than 6gb a month then the $125/month fee applies, if 6gb or greater then $75/month. If you did not use Edge or don't have More Everything then your fees would be more like $200/month.
Where is the class action lawsuit? You aggred and signed it without fully reading the contract/terms and conditions. That is on you.
On a side note. I do believe that you agreed to not go into a courtroom on your customer aggreement. Read this excert of the contract:
"(3) ESTE ACUERDO NO PERMITE ARBITRAJES DE CLASE O COLECTIVOS AUN CUANDO LOS PROCEDIMIENTOS O REGULACIONES DE LA AAA O EL BBB LO PERMITIERAN. A PESAR DE CUALQUIER OTRA DISPOSICIÓN DE ESTE ACUERDO, EL ÁRBITRO PODRÁ OTORGAR UNA COMPENSACIÓN MONETARIA O POR MANDATO JUDICIAL SOLO A FAVOR DE LA PARTE QUE PIDE EL RESARCIMIENTO Y SOLO HASTA DONDE SEA NECESARIO PARA PROPORCIONAR LA COMPENSACIÓN EXIGIDA POR EL RECLAMO INDIVIDUAL DE ESA PARTE. NINGUNA TEORÍA DE RESPONSABILIDAD O PETITORIOS DE CLASE, REPRESENTANTE O PROCURADOR GENERAL PRIVADO PUEDEN MANTENERSE EN NINGÚN ARBITRAJE LLEVADO A CABO BAJO ESTE ACUERDO. ANY QUESTION REGARDING THE ENFORCEABILITY OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR."
SEE FULL AGGREEMENT HERE: Acuerdo con el cliente | Verizon Wireless
And here I thought that
was unacceptable speech according to the TOS.
That too, but how can we expect people that can't read their account terms and conditions to read the ones for the forum....
On a side note. I do believe that you agreed to not go into a courtroom on your customer aggreement.
This is not true. Not all court cases are class action. You can bring a single cause of action against Verizon, just not a class action.
Were you able to resolve this matter? I would like to discuss this matter with you as I am dealing with a similar situation right now. I have the chat transcript as well wherein I was told that I would get a specific plan & monthly amount but after I entered a 2 year contract, Verizon increased my monthly fee & now they refuse to honor what their rep had stated.