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Also Mis-led by Verizon

JOEP7056
Miembro

I was told by the Verizon rep that a military discount would apply to their new program. Sounded like a good deal so we signed up. Only to be told, after our new program became active, that a military discount won't apply. Sounds like the old 'bait and switch' or their reps don't have proper training and tell you whatever so you'll sign up. Tired of calling them and getting the run around, so we'll just pay the higher rate. So, if you're in the military or have already served, don't get sucked in by their military discount come on. I have a good notion of reporting this to the BBB.

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Re: Also Mis-led by Verizon

davidh_vzw
VZ Employee Emeritus

mier
value active service members and veterans, JOEP7056. We offer discounts on both
wireless and Fios services. Let’s investigate this. What is the new program
that you’re on?

DavidH_VZW

Follow us on TWITTER @VZWSupport

If my response answered your
question please click the _Correct Answer_ button under my response. This
ensures others can benefit from our conversation. Thanks in advance for your
help with this!!

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Re: Also Mis-led by Verizon

JOEP7056
Miembro

I believe it's called loyalty 55+, unlimited data. It costs us $40 per

phone plus $20 for a tablet.

Therefore it comes to $90 per month plus tax and etc.

It sounded great when your rep said I can also get a 15% military discount.

Besides having one of

your store reps send in my DD214, I also sent it in with no results. Than

was told that a military discount

wouldn't apply to that plan.

By this time I am just frustrated and tired of dealing with your reps. So

I'll just roll with the punches and settle for

what I have.

It's just not good business to promise one thing and then, later on, renege.

On Mon, Dec 10, 2018 at 11:50 AM davidh_vzw <forums@verizonwireless.com>

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Re: Also Mis-led by Verizon

Ann154
Expert

See number 7. Go Unlimited Plan for 55 Plus FAQs | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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