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Account Payment Lockout


Why do you lock out my account so I can't pay on-line?  I can access EVERYTHING except "make a payment."  Are your IT people [Removed]?  Or is this a "mis-management" decision?

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Re: Account Payment Lockout


Are you set to cash only? Are you habitually late in paying? Past due balance?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Account Payment Lockout

Community Manager
Community Manager

Sharanthenurse We understand you want to make sure you can make a payment. What happens when you try to make one? Have you tried #PMT from your cell phone?


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