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$5 auto pay discount

merter2434
Miembro

I just learned today that Verizon does not allow customers to use a credit card for auto bill pay on there site to receive they $5 discount. Customers have to use either a banking account or debit card. I just wanted to bring this to Verizon attention that I do not feel this is unfair! I would like Verizon to look into this matter please. I feel safer using my credit card online and for auto pay than I do using a checking or debit card account. Why should this really matter?? Verizon is still getting a on time payment and pretty much a guaranteed payment every month and feel I should be awarded the $5 discount as well. Hopefully Verizon reads and looks at this message and see's my concern and can change there policy and change this so I will to qualify for the discount.

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Re: $5 auto pay discount

jav6
Sr. Member

Found out that the discount amount depends on your plan and then ONLY if bank account or debit card is used.  Fortunately, my credit card cash-back makes up for the discount I don't get.

...Just another VZW customer...trying to offer some assistance...

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Re: $5 auto pay discount

jav6
Sr. Member

I use Auto Pay via my MasterCard with no issues.

...Just another VZW customer...trying to offer some assistance...
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Re: $5 auto pay discount

jav6
Sr. Member

Found out that the discount amount depends on your plan and then ONLY if bank account or debit card is used.  Fortunately, my credit card cash-back makes up for the discount I don't get.

...Just another VZW customer...trying to offer some assistance...

View solution in original post

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Re: $5 auto pay discount

autopaycharges
Miembro

What a ripoff.  I switched autopay from my bank account to a credit card to get the points.  There was no warning that switching to a credit card would eleminate this discount.  Just a nice fat charge on my next bill.  If it is an autopay discount, and I never discontinued the autopay feature, then why charge me?  I complained and they gave me back 50% but wouldn't refund the fees (multiple lines) even though I changed the account back immediately after receiving my bill. I work in a bank and we have to disclose EVERYTHING so the consumer isn't harmed.  Where's big brother in this situation making sure they don't gouge the customer who doesn't know it's coming. 

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Re: $5 auto pay discount

Community Manager
Community Manager

We are sorry to learn of the recent troubles you experience with the auto pay system. Being a consumer myself I would definitely be feeling unsettled. I want to ensure you have all the information you need going forward when it comes to opting into auto payment. Here is a link you can reference that will provide you with all the answers you need to our auto-pay system http://spr.ly/6608EjGMq. I hope this helps. ChetonJ_VZW

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