Why is Facebook messenger the only way to chat with Verizon support?
I was just having this same problem!
It has the "link" to chat with support, but the link doesn't actually work for me at all, and the only link to support that works is through the FB messenger.
It does also mention that chat/messenger does not work on Sundays, so I wonder if that influences the chat option. I'm going to try again on a weekday and see, I guess.
Start a new topic or ask questions in the open forum.
