21Coster, having full access to your services is definitely what we want for your devices. Let's work to get to the bottom of this. What make and model phone is this? Exactly what happens when attempting to access the internet? Are you able to place calls and send text messages with this phone? LorenB_VZW
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!