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international incoming calls


Just got a Motorola Moto z3. We have an international plan. I can call her in the UK, but she cannot call me. Is there anthing blocking her?

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Re: international incoming calls

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Can she call other US numbers (assuming yours is a US number)?  What digits is she dialing to route internationally?  Is UK to US 001+number?  Is she dialing from a mobile phone or a land line?  Has she called her service provider to see if they have an issue with her calling internationally?

...Just another VZW customer...trying to offer some assistance...
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