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clean out my cloud

Miembro

how do i get the my Verizon to switch devices so i can clean out my cloud. we have three devices on same account and it wont let me switch to my phone every time i click on my phone and go to the cloud it always brings up my husband pic, down loads ect.. getting frustrated!

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Re: clean out my cloud

Sr. Member

There may need to be a separate My Verizon login associated with the device whose cloud storage you want to access.

...Just another VZW customer...trying to offer some assistance...

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Re: clean out my cloud

Sr. Member

There may need to be a separate My Verizon login associated with the device whose cloud storage you want to access.

...Just another VZW customer...trying to offer some assistance...

View solution in original post

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Re: clean out my cloud

Asistencia al cliente

fastfreddie147, we don't want there to be any confusion as to whose information is whose when accessing the cloud. When you are signing into the cloud, is it with the same phone number from My Verizon or have you set up individual accounts, as jav6 points out, for each one?

Verizon_Customer_Support

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If my response answered your question please click the _Correct Answer_ button under my response registry. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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