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Re: Z3 randomnly shutting off

Miembro

So I have to give credit where credit is due. This issue is resolved for my z3. Finally. Better late than never. I am assuming it was the latest update that did it. I have waited and waited for the phone to restart or shut off on its own but it hasn't. Thank you to whoever helped make this happen. Tolerating this problem and waiting for a fix has been challenging. I cannot express how relieved I am that this is finally over.

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Re: Z3 randomnly shutting off

Community Manager
Community Manager

Hello, being on top of your equipment is vital, especially if its randomly shutting of.

 

We would like to enhance your digital experience by helping you through this platform.

 

However, you do have the option to contact Motorola directly (contact options: https://support.motorola.com/us/en/contactus) for further support.

 

How would you like to proceed?

GilbertoL_VZW

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Re: Z3 randomnly shutting off

Miembro

I still have problems with the z3.  About once a week or 10 days, it just goes dead with no warning.

It has shut down twice since the update.   it's a terrible product.

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Re: Z3 randomnly shutting off

Community Manager
Community Manager

We're happy to learn your phone is working properly, robvt. Help for your device is available 24/7 at https://www.verizonwireless.com/support/. Have a great day, and thanks for being the best part of Verizon Wireless!

TracyB_VZW

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Re: Z3 randomnly shutting off

Community Manager
Community Manager

Motorola has some general steps here:
https://support.motorola.com/us/en/documents/MS130360/
What are the apps that use the most battery according the  Settings > Battery ?
DavidH_VZW

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Re: Z3 randomnly shutting off

Miembro

First, there is no problem with battery LIFE so the Motorola page was of no use.

Battery usage by apps is mostly dependent on what I need to do on any given day. See the attached list.

The battery itself or the the software/hardware used to monitor & control its usage would be the likely suspects. see the attached graph. The graph itself seems to be somewhat linear in its time scale but the data displayed is strange and not representative of the truth.  Note the ~9 hour gap. There was no gap in the display prior to using the camera. The phone was laid flat, face down on a wooden night stand shortly before 10pm and picked up shortly before 7am. The usage graph continued normal up to the ~7am point at that time following the red line. some 20 minutes later after checking the weather and several other minor tasks an attempt to take a photo was made. That attempt failed as the phone died during or just after the flash blinked. Turning the phone back on we observed the green line with the death tail. My analysis of the graph would be that the phone had lost all reference to time beginning around the time that the Do Not Disturb function began or the phone was laid aside for the night and the time of the restart. Your analysys would be good to hear.Battery Usage GraphBatería