Yes I'm in the same boat. Our promotion was Moto Z play droid for $5 a month with a $12 credit, that we bought in Feb 2017. It said nothing about adding a new line, and said no trade in required. We purchased the phone over the phone with a Verizon customer service rep. We have screen shots of the promotion that was being run from the Verizon page to back that up. After seriously spending 10plus hours on the phone with customer service reps, who have told us that it takes 2 billing cycles to get the credit, wait another month, yup they messed up, will credit you next month. To their current stance, of that only applied to new lines. I'm sorely disappointed in Verizon's dishonesty and feel like we were duped. We #1 would have saved ourselves $60 a month by going to At&T had this promotion not been in place. #2 if we were going to end up paying $20 a month for these phone, we would have continued buying our preferred phones (Samsung Galaxy). We are currently looking at other avenues via small claims court or arbitration. And mark my word, we are done with Verizon, when ever we can get out of this contract. I'm so disappointed how they have handled this. I do not appreciated their dishonesty and do not want to continue business with them.
