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Why is my screen going black during phone calls?

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This started about a month ago. Phone rings, then screen goes black. Symbal in upper corner shows call coming in only there's no way to answer it.

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Re: Why is my screen going black during phone calls?

Community Manager
Community Manager

Thank you very much for reaching out to us, ANGLOU49. We want to ensure you get the assistance you need regarding your screen blacking out during phone calls. Could you please provide the make/model of your device? 

 

 -CheyenneS_VZW

 

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help!

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