The phone shuts off and restarts on its own. ..why

[MONIEROD_010]

I could be in the middle of a text messages and the phone shuts off and restarts.. the booting time takes more than 5 mins sometimes.

[vzw_customer_support]

This is never the experience that we want you to have with your devices, Monierod_010. Have you verified that your device is updated to the latest operating System? Did this start after you downloaded a specific app? Have you done a factory reset on your device?

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