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Re: Moto Z2 Play spontaniously shuts off and is hard to power back on
clilback
Enthusiast - Level 1
‎03-11-2020 02:09 PM

My store said I could sign up for the warranty but then I'd get the same phone as a replacement. Recommended a new phone. why?!

 

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Re: Moto Z2 Play spontaniously shuts off and is hard to power back on
vzw_customer_support
Customer Service Rep
‎03-13-2020 02:22 PM

We always want to provide the best possible options and we want to make sure you have a phone you can depend on. Just to clarify, did you get a replacement device, or a new phone?

 

RosanneM_VZW

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Re: Moto Z2 Play spontaniously shuts off and is hard to power back on
vzw_customer_support
Customer Service Rep
‎03-13-2020 02:40 PM

Please let us know if there is anything we can assist with clilback.              

RosanneM_VZW

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