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Re: Moto z2 force randomly shuts off

Asistencia al cliente

So sorry to hear about the random shutoffs that you are also experiencing, Bobbyhill64. I know this is far from ideal and we're happy to help figure this out with you. Are all apps up to date? Here's how to update: http://spr.ly/66061wpuG Is the operating system up to date too? Here's how to check for an update: http://spr.ly/66071wpuH

RyanM_VZW

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Re: Moto z2 force randomly shuts off

Miembro

Greetings.  My Moto Z2 Force shuts off at about 73% battery power.  Plugging it in to a charger allows me to turn it back on (that's whow I know the battery power) and I can charge the internal and mod battery tp 100% each, and everything is OK until the power drops again to 73% a dgain.  I have ensured it has the latesst software updates (Android 9) and have gone through the troubleshooting guide that has been provided herein (in Safe Mode) without finding any problems.

Any ideas what I shouold do next?

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Re: Moto z2 force randomly shuts off

Asistencia al cliente

Thanks for all of your efforts ce3000comp. Is the phone warm to the touch at all, either when being used, or when charging? Is there any physical or liquid damage to the phone?

RosanneM_VZW

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Re: Moto z2 force randomly shuts off

Miembro

I have the exact same issue. Fully charged and it randomly shuts off. Started in early Feb. Right about time of the software update... Jan. 29....hmmmm.

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Re: Moto z2 force randomly shuts off

Miembro

Sean C...please help me too! Same issue. Moto Z2. Gracias.

Erik

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Re: Moto z2 force randomly shuts off

Miembro

Anything new on this issue? I am having the same problem with my phone now.

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Re: Moto z2 force randomly shuts off

Asistencia al cliente

Djrab52, thanks for reaching out to us about this. Our goal is to make sure you have a working phone, especially with all that is happening right now. No worries, I am here to help. When did this start? Do you recently download any software updates or new apps? 

 

DiaS_VZW

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Re: Moto z2 force randomly shuts off

Miembro

I also started having this same issue about 2 weeks ago now.. Very frustrating

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Re: Moto z2 force randomly shuts off

Miembro

Worst phone I have ever had.

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Re: Moto z2 force randomly shuts off

Asistencia al cliente

We certainly don't want you to feel that way about your phone, Murphy8260. Help is here. Please describe the specific issues that you are having so we can best help. Are you having issues with random shut offs? If so, what troubleshooting have you done already? 

RyanM_VZW

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