So sorry to hear about the random shutoffs that you are also experiencing, Bobbyhill64. I know this is far from ideal and we're happy to help figure this out with you. Are all apps up to date? Here's how to update: http://spr.ly/66061wpuG Is the operating system up to date too? Here's how to check for an update: http://spr.ly/66071wpuH
Greetings. My Moto Z2 Force shuts off at about 73% battery power. Plugging it in to a charger allows me to turn it back on (that's whow I know the battery power) and I can charge the internal and mod battery tp 100% each, and everything is OK until the power drops again to 73% a dgain. I have ensured it has the latesst software updates (Android 9) and have gone through the troubleshooting guide that has been provided herein (in Safe Mode) without finding any problems.
Any ideas what I shouold do next?
Thanks for all of your efforts ce3000comp. Is the phone warm to the touch at all, either when being used, or when charging? Is there any physical or liquid damage to the phone?
I have the exact same issue. Fully charged and it randomly shuts off. Started in early Feb. Right about time of the software update... Jan. 29....hmmmm.
Djrab52, thanks for reaching out to us about this. Our goal is to make sure you have a working phone, especially with all that is happening right now. No worries, I am here to help. When did this start? Do you recently download any software updates or new apps?
We certainly don't want you to feel that way about your phone, Murphy8260. Help is here. Please describe the specific issues that you are having so we can best help. Are you having issues with random shut offs? If so, what troubleshooting have you done already?