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Moto Z3 stuck in boot loop

monty505
Miembro

Moto Z3 phone is only a few month's old.  I recently received space warnings when trying to download software. Then I plugged it in to charge overnight. In the morning, the phone had tried to reboot on its own and is now stuck in boot loop. Forcing a reboot with the power+volume button doesn't fix the issue. I have confirmed this phone doesn't have a safe boot option, or a clear cache option.

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Re: Moto Z3 stuck in boot loop

Community Manager
Community Manager

Device issues are never fun. Let's see what we can do. I'd like for you to perform a force restart https://support.motorola.com/us/en/products/cell-phones/moto-z-family/moto-z3-play/documents/MS13032... and advise us of results.

 

CoreyM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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