the Phone willmake a call the person can not hear you. shut off cannot get it to restart. calldoes the same thing ed support line and they backed upthe phone and did a hard reset now the phone still does the same thing no back up support said it was google problem and would call back. still waiting for the call back 2 days later call support and you get we have to try a reset why the phone is not working .
Carriers aren’t responsible for the phones (why do you think we pay for them separately? ). If you are under warranty, take it to a company store for exchange. If out of warranty you would have to have insurance or buy your own replacement.
In some cases the manufacturer may do a better job of warranty if you approach them directly, but you will have to send in your phone and will not get an instant replacement (you’ll need a spare phone to use).