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Re: Why does my device turn itself on when it is in my pocket?

jsecle
Miembro

I thought about the screen time out and the phone lock issue and have been making sure that before I put it in my pocket that the screen has timed out and it's locked.  The screen time out is 15sec, and the password lock is also set to 15 sec.   The screen is off when I put it in my pocket, and there is nothing else in the pocket. The only think that I've noticed through any given day is that it seems to happen much more frequently when I'm outside on a very hot day. 

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Re: Why does my device turn itself on when it is in my pocket?

Heretic1989
Sr. Member

Thanks for mentioning that it mostly happens on very hot days. I'd forgotten that all cell phone manufacturers do give a minimum and maximum temperature range for optimum performance. Anything below the minimum or above the maximum...

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Re: Why does my device turn itself on when it is in my pocket?

Community Manager
Community Manager

jsecle-

I know how important it is to have your phone lock screen be reliable so you can preserve your battery life. I do want to dig a bit deeper, as I appreciate the additional details that you have provided. Now, do you happen to keep any other items in your pocket with your device that could potentially be triggering the screen from becoming active? How many times a day is this happening on average? Does this happen when the phone is not inside of your pocket?

AmberK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why does my device turn itself on when it is in my pocket?

jsecle
Miembro

There is nothing else in the pocket...  It happens several times during the day, mostly in the heat of the day.  I have not seen it happen when it's not in the pocket however I do notice that the phone get hotter than normal when talking on the phone.  I have swapped the battery but have the same symptoms.

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Re: Why does my device turn itself on when it is in my pocket?

CHAPEA48
Miembro

Make sure all the Smart Lock features are set to off. If Trusted Places, Trusted Devices, or On Body Detection are on, then your phone will turn on in your pocket when you're near the location / device or moving around.

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Re: Why does my device turn itself on when it is in my pocket?

Heretic1989
Sr. Member

Hi CHAPEA48.

Where can i find those settings on my LG G3? I've looked and can't find them. Thank you.

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Re: Why does my device turn itself on when it is in my pocket?

Community Manager
Community Manager

We can totally get you pointed in the right direction, Heretic1989. Please click on this link for instructions: http://www.verizonwireless.com/support/knowledge-base-156139/


ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Why does my device turn itself on when it is in my pocket?

CHAPEA48
Miembro

Settings - Display - Lock Screen - Smart Lock for the LG3

Charlie Pearson

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Re: Why does my device turn itself on when it is in my pocket?

Heretic1989
Sr. Member

Thanks for the link ChrisM_VZW. It reminded me of when I first started setting up my phone back on Dec 2014. I'll leave well enough alone. That link should however help Jsecle. Muchas gracias.

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