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Plan Block function doesn't work

Miembro

Have been trying for 4 days to add numbers to my Block list on Verizon web site.  Either loads a blank screen or responds "unable to process request...try again later."  Um, it's been 4 days.  How much later is "later?"  Can't connect with a human being or report a trouble ticket.  Submitted a Feedback Comment that obviously went into the trash.  Guess Customer Service is not in Verizon's terminology. Disappointed.  Have been a Verizon customer for many years but now seriously considering finding another provider.

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Re: Plan Block function doesn't work

Sr. Member

You can block numbers on your phone yourself or call in.

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Re: Plan Block function doesn't work

Community Manager
Community Manager

horsel8e,

 

That's far too long to deal with being unable to use our website. We want to make sure you can always make the changes you need while staying in the Verizon family. We're here to help. We don't show any reported issues with this on our website. Have you been able to try that in more than one browser or one more than one device to see if the same thing happens?

 

AndrewT_VZW

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