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Re: LG G4 secondary lock screen

Community Manager
Community Manager

Skaene, we definitely want to make sure that your driving experience while listening to music remains safe.


Snn5 provided additional great steps to try, on top of what you have already reviewed and researched.


My recommendation would be to try running your phone in safe mode, to see if it disables the potential application conflict.


http://www.verizonwireless.com/support/knowledge-base-160981/


If there is a difference, you may want to factory reset your phone after backing up your content.


While setting up your phone after the wipe, decline using Google's Auto Recovery service to keep your phone running stock. This way you can see if you are able to access your music widget through the initial Knock On attempt.


Please keep us posted.


NicandroN_VZW
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