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I Need to Speak to a Manager !!!

Miembro

My family was sold an LG Tablet under false pretenses from a store associate- let me start by explaining that my mother doesn't speak proper english and so, the store clerk told her that this was a free tablet that was part of a promotion that they were having, come to find out (two years later) that we've been paying for this tablet the entire time because this person added a phone line onto the tablet. 

I've been doing everything to get this issue resolved. It astounds me how careless Verizon is being about this issue. Not only did the store associate LIE to us, they took our money and Verizon is careless about their customer service to the point where they are not connecting us to a higher up. This is not some small issue, this is completely unethical. 

I sat on the line with a customer service representative for an hour as he tried to figure out some issues and at the end of that phone call I stated that I needed a manager to call me back - he was sitting there completely silent for about 20 minutes, not giving me any solutions to the problem. I don't even know what to say at this point or what to do, I'm no "Karen" but I really need to get in touch with a manager to get this issue resolved.

HOW? 

Someone please help. This is ridiculous. 

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Re: I Need to Speak to a Manager !!!

Community Manager
Community Manager

ArmineGal, we apologize for the experience you endured on the phone when you reached out to us. Your loyalty means the world to us and we do care about our loyal customers like yourself. The last thing we would ever want is for you to to be given a free tablet without getting the full information you needed to decide if you wanted the device. While tablets are free, the service the tablet requires is not free. We would love the opportunity to look into this for you. I sent you a Private Message to better assist you. Please respond to the Private Message at your earliest convenience.   JacobG_VZW

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Re: I Need to Speak to a Manager !!!

Novice

Curious did the tablet not show up on the monthly bill 2yrs ago but your bill went up?  We had the free tablet a few years ago and it showed up on our bill right away.  This is why I police all my bills every month if I see a price difference from usual.  Mary

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Re: I Need to Speak to a Manager !!!

Miembro

My mother was the one who was handling the billing and unfortunately, due to her elderly age, she didn't really pay attention to the specifics.

 

It wasn't until I logged into our Verizon account that I noticed there was an additional device. I got it handled, thankfully, and would love to remove this post - but I'm not seeing a "delete" option. 

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Re: I Need to Speak to a Manager !!!

Novice

Ok I underatsnd, glad it was resolved.  Mary

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