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My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
KNT
Newbie
‎07-20-2016 08:14 AM

My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
Snn5
Legend
‎07-20-2016 07:55 PM

Use CDMA/LTE not Global.  Turn off Advanced Calling/HD Voice.  Also, might be due to a bad repair job as well.

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
LENNYEDGE
Specialist - Level 2
‎07-20-2016 10:15 AM

global not cdma lte for mobile data. and for calls and audio issues, ive had that for two months.

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
Snn5
Legend
‎07-20-2016 07:55 PM

Use CDMA/LTE not Global.  Turn off Advanced Calling/HD Voice.  Also, might be due to a bad repair job as well.

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
LENNYEDGE
Specialist - Level 2
‎07-20-2016 08:14 PM

GLOBAL IS DEFAULT.

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
Snn5
Legend
‎07-21-2016 05:30 AM

Global is also not best when near country borders such as Mexico and Canada when in the US.  (Stop using all CAPS.)

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
LENNYEDGE
Specialist - Level 2
‎07-21-2016 06:12 AM

I AM IN THE USA, AND TECH SUPPORT SAID IT WOULD IN INHIBIT SIGNAL IF YOU DONT

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
vzw_customer_support
Customer Service Rep
‎07-22-2016 08:22 AM

Lets get your phone working again KNT. I know how important it is to have a reliable phone.


Did this issue start right after the screen was repaired? Are you using Advanced Calling? What's the zip code where you are having this issue?


JohnB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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