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I keep accidently disconnecting calls on my LG Extravert 2 when pressing my cheek to my phone. Is there a setting I can use to prevent this?
ametier
Newbie
‎04-13-2015 03:23 PM

I keep accidently disconnecting calls on my LG Extravert 2 when pressing my cheek to my phone.  Is there a setting I can use to prevent that?

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Re: I keep accidently disconnecting calls on my LG Extravert 2 when pressing my cheek to my phone. Is there a setting I can use to prevent this?
vzw_customer_support
Customer Service Rep
‎04-15-2015 03:47 PM
Let's get to the bottom of this issue and explore options to resolve ametier! When did this issue start? Is there any physical/water damage to the phone?

AntonioC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: I keep accidently disconnecting calls on my LG Extravert 2 when pressing my cheek to my phone. Is there a setting I can use to prevent this?
ametier
Newbie
‎04-16-2015 08:03 AM

This issue has always happened and there is no damage to the phone.  I need to know if there is a setting I can choose to disconnect the call by touching a button.

This is a touch phone and when I put it to my ear to talk it will disconnect if I accidently touch my face to it.

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Re: I keep accidently disconnecting calls on my LG Extravert 2 when pressing my cheek to my phone. Is there a setting I can use to prevent this?
vzw_customer_support
Customer Service Rep
‎04-18-2015 08:28 AM
That sounds like a sensitive touch screen, ametier. I'm sorry for any inconvenience this has caused. If you go to Menu>Settings>Touch Settings, are you able to adjust any of these options?

AndreaS_VZW
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Re: I keep accidently disconnecting calls on my LG Extravert 2 when pressing my cheek to my phone. Is there a setting I can use to prevent this?
ametier
Newbie
‎04-18-2015 07:03 PM

No my only options from touch settings are vibrate type, vibrate level, vibrate feedback and audio feedback.

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Re: I keep accidently disconnecting calls on my LG Extravert 2 when pressing my cheek to my phone. Is there a setting I can use to prevent this?
vzw_customer_support
Customer Service Rep
‎04-20-2015 07:26 PM
Hello ametier!

I'm eager to help you with this. By any chance do you have your display set to "always on"? Please go to settings/diaplay and see. If it is set to always on, please change it and test it for me.

ChristinaB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: I keep accidently disconnecting calls on my LG Extravert 2 when pressing my cheek to my phone. Is there a setting I can use to prevent this?
ametier
Newbie
‎04-25-2015 11:16 AM

I do not have that option.

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Re: I keep accidently disconnecting calls on my LG Extravert 2 when pressing my cheek to my phone.  Is there a setting I can use to prevent this?
Snn5
Legend
‎04-25-2015 11:24 AM

The LG G2's proximity sensors are very close to the edge of the top of the screen so a lot of cases and screen protectors can make the screen come on or off randomly.  And also, a lot of accessories for the International, ATT, Sprint, and T-Mobile models won't fit the Verizon variant correctly, even though a lot of sellers say they will.

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