Kin2 "Updating Modem"

[kellyandlarry]

Same problem here.  Cannot do a factory reset.  phone does not allow you to do anything.

(Branched to a new discussion for better exposure..original thread too old)

Message was edited by: Verizon Moderator (M)

[vzw_customer_support]

We want to make sure that your device is working as it should! What happens when you try to hard reset the device? Here is how to reset it: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=32078 . Do you receive an error message when trying to reset the device? Please provide details so that I can better assist!

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

[kellyandlarry]

As stated previously by myself and other posts.  There is no home screen, no numbers, no nothing. The screen is stuck on "Updating Modem" as a bunch of lines move accross the screeen.  When they get to the end of the screen it just starts over.  The directions for a "hard reset" say to start from the home screen.  Mine was not under warranty.  I have abandoned the phone.

[kdstephx4]

Unfortunately, there are no Kin servers any more, therefore the phone can not get the data to reinstall the software - been there done that. 

[SUDzBERRY]

Had to abandon my Kin TWO. Update  just looping. Oddly enough , mine began the very day Sharp made a transition of the Corporation.  This was about a year ago. NO WARRANTY so i guess i am stuck with a worthless phone because I had not purchased a warranty.