Very happy with my KIN TWOm - got my Zune setup, go to set up my Hotmail, perfect...but they I try to set up Gmail and it says "Not Set Up - There was a problem setting up your account. Try again later". When I call Verizon they tell me, "You must be typing in the wrong email or the wrong password." It's been the same email for the last 5 years and I check it everyday - I think I've got it down. When I kept complaining, they sent me to ADVANCED TECH SUPPORT were I was told to pull the battery out and restart the phone...when that did nothing I was told to change my Gmail password. I wasn't surprised when that didn't work. After all this I was told I should contact Gmail because it sounds like a problem on their end. Here's the issue; they didn't make the phone, why would they know how to help? The KIN website is no more - no help to be found with Sharp or Microsoft, so I guess this is my last chance - Anyone had the same issue, if so how can I fix it?
Hi. The error you are getting may be because you need to enable settings for the account from Gmail, as POP / IMAP. To enable POP, you must log into your web account. Click Settings > Forwarding and POP / IMAP, select Enable POP then click Save Changes. To enable IMAP, Click Settings > Forwarding and POP / IMAP, select Enable IMAP.
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VanessaC_vzwsupport
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You should not need to enable IMAP/POP to use your gmail account w/ the Kin. I personally use gmail, so it is the only email service i can verify works fine with the Kin email app. First, make sure you have an internet connection. That can be wifi, or the 3g network (i would suggest wifi; block 3G is my advice). Once you are sure you have a connection (try connecting to a few pages in the browser; don't rely on the little 3G icon), click on the email app icon, then click the Gmail icon. It will ask for 3 options: a name (i'm not sure if this has to match your email account's name, character for character; but i know mine does, so you might as well enter it as the same name as the one under your gmail account just in case), the email address (including @gmail.com), and your password, which is case-sensitive, has to include all the symbols/numbers, etc.
It should be as easy as that. The only problem i can see occurring is if your phone isn't actually connected to a wifi connection and has no connection to the internet, or if it does matter that the name you enter has to match the email account's name, but i don't understand why it would have to match, but then again it wouldn't be the first time Microsoft did something unexplainably weird.
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