"SMS Memory Full" on AC791L Jetpack

[vzw_customer_support]

We want to ensure that your device works as intended and that all software updates are downloaded correctly, wtamx. When you experience issues with unsuccessful software downloads, a factory reset of the device may resolve the issue as it will clear any system files conflicts preventing a successful download. Please do a factory reset of your device as per this link (http://spr.ly/6582DW0z8) and try to update the software. Once the software is updated, all the issues that you are experiencing (as per your post: I have an AC791L exhibiting these same symptoms - 1 Alert, SMS Memory Full, please delete some messages) will most like be resolved as well. Keep us posted.

Antonio_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[PINSHOOTER13]

This must be the easy way to do it, because it worked like a charm for me, too.

Just send a message to the JetPack phone number, and then delete that message.

[vzw_customer_support]

Lenny525, we appreciate your proactive troubleshooting efforts with your jetpacks, and these details are helpful. You've come to the right place for help. Since your other AC791L jetpack does not have issues, can you provide the firmware models for both your jetpacks? Looking forward to hearing back.

Lorenzo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Lenny525]

There appears to be no difference.

New Jetpack w/ SMS ALERT

Model:AC791LFirmware version:02.08.61.00Firmware build

date:2018/06/11Hardware version:2.0PRI version:000.053Web app

version:03.03.120.39MAC address:B0-B9-8A-B1-E5-4CWarranty date

code:10/24/2018 14:05.

Older Jetpack OK

Model:AC791LFirmware version:02.08.61.00Firmware build

date:2018/06/11Hardware version:2.0PRI version:000.053Web app

version:03.03.120.39MAC address:2C-30-33-3D-F4-A2Warranty date

code:07/03/2017 14:42

On Sun, Oct 28, 2018 at 4:30 PM vzw_customer_support <

[Lenny525]

The problem (Alert-SMS Full) appears to be with the SIM card. The jetpack

was new, in the box, with a preinstalled Verizon SIM card. When I went to

the store to activate the unit, the store rep replaced the preinstalled

card with a new card (BULKSIM3FF-A). The first time I started the jetpack

the Alert was indicated. Today I substituted the new SIM with an older SIM

from a Verizon tablet and the alert message went away. Is it possible that

the new SIM card is defective? The outer card is stamped AVL0007a 022017

below the sim slot.

[Lenny525]

The SKU for the original SIM (on the VZN box) is ENBD4GSIM-M, if there is a

difference between what was installed (BULKSIM3FF-A)

[Ann154]

One option you can consider is calling customer service at 1-800-922-0204 from a landline or *611 from a VZW phone and request they remove the text message feature from the Jetpack line so the device can't receive any text messages.

[Lenny525]

I don't want to do that because I've already proved that I can receive text

messages from Verizon CS. What I also proved is that the Alert message for

"SMS Memory Full" goes away when I swap out the SIM card. What I don't want

is the *Alert *message to delete text messages to free-up the SMS. El

question is now do I have the proper SIM for the Jetpack?

[vzw_customer_support]

Lenny525, we're happy to continue to assist you here. If you're concerned that your SIM card is not in proper working condition, we can provide you with a new SIM card at no cost. 

CecileC_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Lenny525]

Yes I believe I need a new SIM card...but, explain if there are differences

in VZN sims. The sim that came with the new jetpack was discarded by the

Verizon sales rep and a new sim card was installed. My research based on

original SKU on the jetpack box concludes that the sim is used for routers

whereas the newly installed sim is your typical cell phone sim. Since the

Alert message "SMS Memory Full" disappeared when I swapped out the sim from

a Verizon tablet the sim appears to be the culprit. Therefore, I need a

new SIM appropriate for the AC791L jetpack. Regards and thank you.

On Tue, Oct 30, 2018 at 2:24 PM vzw_customer_support <