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RobertC_VZW
We always want you to have a reliable connection, and are here to help! Although rural areas can experience signal issues there are a few things we can suggest to help improve your connection. When your device is having signal issues try powering the Jetpack off, and removing the SIM Card. After about 30 seconds, try placing the SIM Card back in the device, and turn it back on. Another suggestion to try out is to check the settings on the device you are connecting to your Jetpack to make sure the security settings are set to allow your device to connect to the Jetpack, as some devices with Firewall capabilities may be set to not allow access by untrusted sites, devices, and networks. If you are still having issues, please reach out to us, so we can take a look at your Prepaid account, and for additional troubleshooting.
AlfredoR_VZW
Start a new topic or ask questions in the open forum.
