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elipse jetpack - no internet in 03060, internet in 03051

Miembro

Starting about 2 weeks ago I cannot get internet access at work in Nashua NH but it works fine in Hudson NH 6 miles away. the good folks at the local Verizon store tell me that it is a problem with one of the local Verizon towers but there is no ETA for resolving the issue. How can I find the status of the problem and can I get a reduction on my bill for service I am paying for but not getting?

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Re: elipse jetpack - no internet in 03060, internet in 03051

Miembro

I travel with the jetpack. It works in 03051, and 03063, but not in 03060. I spend the majority of my day in 03060. The guys in the local Verizon store tell me that there is a problem with a local tower that mostly effects jet packs, but data to my iPhone has also slowed. Help!

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Re: elipse jetpack - no internet in 03060, internet in 03051

Asistencia al cliente

jawybee3, we are here for you to help work on this as soon as possible. So we can help, please send us a Private Note for better assistance.

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Re: elipse jetpack - no internet in 03060, internet in 03051

Miembro

It's very simple, my ellipse jetpack works in Hudson NH (home) ad not in Nashua NH(work) 5 miles away. I believe that Verizon has a problem in Nashua. 

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Re: elipse jetpack - no internet in 03060, internet in 03051

Miembro

How do I send a private note?

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Re: elipse jetpack - no internet in 03060, internet in 03051

Asistencia al cliente

Hello, Jawybee3. I don't see any service alerts reported yet. Have you tried powering the device off and on lately? 

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Re: elipse jetpack - no internet in 03060, internet in 03051

Miembro

I travel with the jetpack. It works in 03051, and 03063, but not in 03060. I spend the majority of my day in 03060. The guys in the local Verizon store tell me that there is a problem with a local tower that mostly effects jet packs, but data to my iPhone has also slowed. Help!

View solution in original post

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Re: elipse jetpack - no internet in 03060, internet in 03051

Miembro

FWIW - we could not get it to work at the local Verizon store, we swapped cards, we even ordered a new one. Nothing worked. Help!

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Re: elipse jetpack - no internet in 03060, internet in 03051

Asistencia al cliente

Hello, jawybee3. We are here to help. We are sending you a Private Note now. CourtneyM_VZW

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Re: elipse jetpack - no internet in 03060, internet in 03051

Miembro

I ve been having the same issue, it connects every morning then at 8am connection stops, and throughout the day it connects and disconnects every half an hour... and I’m in Massachusetts. 

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