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Twice in the past 3 days, I have had to power-off reboot the MiFi Jetpack 6620L in order to be able to connect to the Jetpack Admin page. Also, each time, network performance had degraded noticeably before I rebooted. After rebooting, performance was back.
Have others encountered this? I updated the firmware a couple of days ago, and it has happened twice since then.
Trying to figure out if I need to return and replace this one as a defective unit, or if there is some config/setting that would help.
I don't have great 4G LTE coverage (~90-96 dbm usually) and I wonder if the device gets lost hunting for signal?
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NicandroN_VZW
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If you have removed and reinstalled the battery and SIM card and the situation remains unchanged, I would contact Verizon Wireless Customer Service (800) 922-0204 for a replacement. I can’t think of any setting that would fix it.
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Firmware update problems should be reported to VZW. If they botched something they need to know about it directly. Firmware problems are usually supported even outside of warranty dates.
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NicandroN_VZW
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my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I have made the change to LTE Only and will see if that solves the problem. I had to reboot just an hour ago, so I hope this makes a difference.
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CandiceH_VZW
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Ok - after two weeks, I have not had to reboot the MiFi. In addition to switching to LTE only, I also put the device in "stealth" mode, so it isn't flashing the blue light all the time. I installed the new firmware upgrade yesterday and will monitor, but it looks like the MiFi is now working ok.
Thank you for the LTE Only suggestion.
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Unfortunately, I may have spoke too soon. The device locked up again and had to be rebooted this morning.
Interestingly, when I hit the power switch, the device screen came up with the confirmation page that the system update had completed - from the June 1 update that I did. I clicked the "Ok" button and then turned it off and back on.
Recycling the device restored operation.
I will monitor it - if it continues to hang, I may ask to replace it with another or with the LTE router.
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So I have a similar issue I think... I don't know if it is a "hang" but the Jetpack was powering off overnight and during the day when I had my Wemo and Canary connected to it. I adjusted the power management settings to never go to sleep or power off. I power cycled the device and thought we were good, but the wifi itself shut off last night and the Jetpack stayed on. I don't know if this is the "hang" that you speak of, but I could not connect to any device to it when we got up this morning even though it said it was on. Wordering if there is another setting I should have adjusted. I looked again this morning, but didn't see anything. It did both updates a while back too....