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Why can't we prepay via the Jetpack portal?

Miembro

I would like to confirm that what Verizon tech support just told me is correct.  I've been happily using a Jetpack 5510L for a few years.  Computer is a Windows 7 laptop, completely up-to-date.

Previamente:

If my prepaid data pack had expired, I could login to the Jetpack's portal, click "My Verizon", and purchase a new prepaid plan.

Now:

When I try to login to Verizon via the Jetpack network, it won't let me.  I can't access anything except the Jetpack's administrative pages.  (The Jetpack works just fine, after I've added funds and called to have them applied - see below.)

When I called tech support, they told me that Verizon no longer allows payment via the Jetpack.  That you have to either:

1.  Call and make a prepayment; or

2.  Put funds in your account online and then call them to ask them to push it through.

Is that correct?

If it is, that's fine.  But it no longer fits my general usage needs for the mifi (which is for weather-related power outages and my regular wifi goes down or for travel).  In both of those scenarios, it can be anywhere from inconvenient to impossible to do.

Gracias.

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Re: Why can't we prepay via the Jetpack portal?

Sr. Member

Verizon Mifi5510L User Guide

I won't confirm what Verizon says! I will confirm the only consistency with the Broadband Portal is that it is inconsistent. Verizon has always had issues adding money to the account/phone number through the Broadband Portal and if it fails it will most likely fail during this phase. However, once money is added you can usually purchase and activate a data plan through the portal.  

> Now: When I try to login to Verizon via the Jetpack network, it won't let me.  I can't access anything except the Jetpack's administrative pages.  (The Jetpack works just fine, after I've added funds and called to have them applied - see below.)

If the portal doesn't come up opening a browser with an expired data plan then it's likely the Jetpack's fault. Assuming you've added money to the account within a year since the last time you added money, remove and reinstall the Jetpack's battery and SIM card. After it reconnects to Verizon, RESET the Jetpack and reconfigure it through the web interface if necessary (turn off CDO and IPv6).

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Re: Why can't we prepay via the Jetpack portal?

Miembro

Thank you for the reply.

I'll try resetting the Jetpack and see if that helps with the payment portal.  It used to work fine, now I just get a "cannot connect" in various browsers.

It used to work fine for me (well, barring all the times it didn't).  I generally don't use it over the summer, so would usually reactivate around this time of year in preparation for winter.  In the past, I could simply enter payment info, apply, and have active wifi (except when I couldn't because of problems with my "profile").

Sigh.  I wish Verizon were more end user/consumer-friendly.  I'd love to switch to them for phone service, but even that has been a Sisyphean effort the few times I've looked into it.