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Prepaid Ripoff??!!

Miembro

I purchased a prepaid 10gb card and on the card and in the book which came with the Ellipsis jetpack wireless hotspot both said that I had 180 days to use the 10gb worth of data, and any data not used after that time frame would expire. I used none of it and now it's supposedly expired...??? 90.00 plus paying for the device and I get nothing?

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Re: Prepaid Ripoff??!!

Líder Sénior

Had 180 days passed since purchasing the card?

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Re: Prepaid Ripoff??!!

Sr. Member

Is this your card? Verizonbb.

It doesn't say anything like that at all! It says: "Balance expires 30 days for $15 refill, 90 days for $60 refill and 180 days for $90 refill from the date it is added to the account" After you purchased the 10 GB data plan the balance on the account is $0.00 and the quoted sentence above that appears on the back of the card, becomes irrelevant. When you purchase the 10 GB data plan it is good for 30 days or 10 GB whichever occurs first.

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Re: Prepaid Ripoff??!!

Asistencia al cliente
I want to make sure you can use the allowance provided on the prepaid card, mxgirl. Please reach out to our Prepay team so they can assist. Their number is 888-294-6804.

AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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