Dolores, no this does not help. As mentioned many times in this thread, the signal is dropped, not slowed. Anytime of day, 1am, 1pm, 10pm, it does not matter. Every couple hours the signal goes from 3-4 bars of 4G LTE to “lost network” showing a circle with a slash through it.
Thanks for sharing these details with us. I was able to verify 2 cell sites less than 1.5 miles away. Military bases can be an issue at times due to some of the equipment used on them. Have you only used the device here? Please use this link to make sure the device has the current Firmware: https://www.verizonwireless.com/support/knowledge-base-220985/. Please ensure the update competes and re-test. We will be here for the results. BobbyN_VZW
Bobby,
As mentioned in previous posts, yes I have the current software/firmware. Yes, this is the only place I have had this issue. Yes, it is on a military base. And, as mentioned previously, I have had ZERO issues with my iPhone, which also operating on the Verizon network. I have had full siganl, on my iPhone, at all times. I have had not had any issues with dropped calls or dropped network. I have used the phone as my hotpsot while working on my laptop, and not once did it drop the network or slow down. The question remains... why is the JetPack the only device having this issue? Why, just like everyone else in this forum, does it continue to drop every couple of hours or once it reaches a certain amount of data (as reported by others). It appears Verizon is limiting our unliminted packages, which is making us all second guess our commitment to Verizon. I know, that if this problem does not correct itself by next week, when I move to a new location, I will be dropping Verizon, just as many of the others on this forum (and not in this forum) have been doing. It's a total bait and switch. You guys promised unilimted data plans, then after a short period of use, start cutting us off. Having to turn my device on and off, and interupt my work, every 2 hours is unacceptable.
Nobody here wants you to leave. While we have not been able to replicate this behavior, we want to look at the device logs for additional clues. Please follow the below instructions and reply back to the post with device logs.
Device Logs for MiFi 8800l:
1. Go to:http://192.168.1.1/debuglogs
2. Type in admin password which can be found from the touchscreen menu
3. Download the log file. It is named debuglogs.tar.gz
4. Reply back to this post with device logs.
DavidH_VZW
I have the AC791L, not the 8800I. But, I did locate were to access the logs. My log history was turned off. I have turned it on. In 24-48 hours when I have a log report, I can send it in.
I appreciate the update and the clarification that it's the AC791L. One thing about the log is that we while the behavior is occurring, go to the bottom and choose export log and save. After that, attach the log to your follow-up post.
DavidH_VZW
There is no export option, for the AC791L log page. And, although I have chosen the maximum amount of time to keep the log (4 days) only a couple hours appear. I can take a screen shot, or print the screen to a PDF, but I still don't see how to uoload it to this thread. So, I am copying and pasting the text here:
Date Event Args
| Apr 29 2019 8:24 AM | WWANROAM | 0 |
| Apr 29 2019 8:24 AM | WWANNWSVC | LTE |
| Apr 29 2019 8:24 AM | WWANPSSVC | LTE |
| Apr 29 2019 8:24 AM | LBSACTIVE | 1 |
| Apr 29 2019 8:24 AM | WWANNET | Verizon Wireless |
| Apr 29 2019 8:24 AM | WWANNET | Internet Connected, IP address: 100.84.71.102 |
| Apr 29 2019 8:24 AM | WWANNET | Internet Connected, IP address: 100.84.71.102 |
| Apr 29 2019 8:24 AM | WWANNET | Internet Connected, IP address: 100.84.71.102 |
| Apr 29 2019 8:24 AM | LBSACTIVE | 1 |
| Apr 29 2019 8:24 AM | LBSACTIVE | 1 |
| Apr 29 2019 8:24 AM | WLANCLIENTS | 0 |
| Apr 29 2019 8:25 AM | WLANCLIENTS | WIFIADDCLIENT 8c:1c:da:e0:72:85 KING 192.168.1.237 |
| Apr 29 2019 8:25 AM | WLANCLIENTS | 1 |
| Apr 29 2019 8:25 AM | WLANCLIENTS | 1 |
| Apr 29 2019 8:25 AM | WLANCLIENTS | 1 |
| Apr 29 2019 8:25 AM | WLANCLIENTS | WIFIADDCLIENT 4c:0b:be:3b:37:30 XboxOne 192.168.1.60 |
| Apr 29 2019 8:25 AM | WLANCLIENTS | 2 |
| Apr 29 2019 8:25 AM | WLANCLIENTS | 2 |
| Apr 29 2019 8:25 AM | WLANCLIENTS | 2 |
| Apr 29 2019 8:26 AM | WWANPSSVC | None |
| Apr 29 2019 8:26 AM | WWANPSSVC | LTE |
| Apr 29 2019 8:26 AM | WWANNET | Verizon Wireless |
| Apr 29 2019 8:29 AM | WLANCLIENTS | WIFIADDCLIENT c8:ff:77:a2:a0:cb VS2-US-KCA1226A 192.168.1.91 |
| Apr 29 2019 8:29 AM | WLANCLIENTS | 3 |
| Apr 29 2019 8:29 AM | WLANCLIENTS | 3 |
| Apr 29 2019 8:29 AM | WLANCLIENTS | 3 |
| Apr 29 2019 8:30 AM | WLANCLIENTS | WIFIDELCLIENT c8:ff:77:a2:a0:cb VS2-US-KCA1226A |
| Apr 29 2019 8:30 AM | WLANCLIENTS | 2 |
| Apr 29 2019 8:30 AM | WLANCLIENTS | WIFIADDCLIENT c8:ff:77:a2:a0:cb VS2-US-KCA1226A 192.168.1.91 |
| Apr 29 2019 8:30 AM | WLANCLIENTS | 3 |
| Apr 29 2019 8:30 AM | WLANCLIENTS | 3 |
| Apr 29 2019 8:30 AM | WLANCLIENTS | 3 |
| Apr 29 2019 9:08 AM | WWANPSSVC | None |
| Apr 29 2019 9:08 AM | WWANPSSVC | LTE |
| Apr 29 2019 9:08 AM | WWANNET | Verizon Wireless |
| Apr 29 2019 9:23 AM | WWANPSSVC | None |
| Apr 29 2019 9:23 AM | WWANPSSVC | LTE |
| Apr 29 2019 9:23 AM | WWANNET | Verizon Wireless |
| Apr 29 2019 9:23 AM | WLANCLIENTS | WIFIADDCLIENT 8c:85:90:83:a5:ac |
| Apr 29 2019 9:23 AM | WLANCLIENTS | 4 |
| Apr 29 2019 9:24 AM | WLANCLIENTS | 4 |
| Apr 29 2019 9:24 AM | WLANCLIENTS | 4 |
| Apr 29 2019 9:24 AM | ADMIN | Administrator log in successful |
| Apr 29 2019 9:24 AM | WLANCLIENTS | WIFIDELCLIENT 4c:0b:be:3b:37:30 XboxOne |
| Apr 29 2019 9:24 AM | WLANCLIENTS | 3 |
| Apr 29 2019 9:24 AM | WLANCLIENTS | WIFIADDCLIENT 4c:0b:be:3b:37:30 XboxOne 192.168.1.60 |
| Apr 29 2019 9:24 AM | WLANCLIENTS | 4 |
| Apr 29 2019 9:26 AM | WLANCLIENTS | WIFIDELCLIENT 4c:0b:be:3b:37:30 XboxOne |
| Apr 29 2019 9:26 AM | WLANCLIENTS | 3 |
| Apr 29 2019 9:26 AM | WLANCLIENTS | WIFIADDCLIENT 4c:0b:be:3b:37:30 XboxOne 192.168.1.60 |
| Apr 29 2019 9:26 AM | WLANCLIENTS | 4 |
I have a great appreciation of your work there. In return, I've included this information along with this thread and lifted it up towards our internal contacts collecting details similar to your experience. Please allow up to 10 business days for additional detail.
DavidH_VZW
My 8800L dropped out many times/day whether it is connected to internet or not and reboots itself.
A senior tech support at Verizon suggested removing my wireless network connection and setting up a new wireless network connection. I even used the same network name and same password. I haven't had a dropped connection since.
I've found that the 8800L seems very sensitive to heat. If I keep it cool, it seems to help with dropouts.
Start a new topic or ask questions in the open forum.
