cancelar
Mostrar resultados para
Busca en su lugar
Did you mean: 
Highlighted

Re: MIFI 8800l JetPack Suddenly Drops Connection

Miembro

Hi Bill - Yes, I agree with everything you said. When I first read about

Verizon offering this plan, and them selling it as a truly unlimited plan,

it sounded to good to be true. But I was surprised when I signed up, got

the 8800l and it appeared to be true. I guess because of what's happened

in the past, I'll never get rid of that feeling that this will never last,

and sooner or later, it'll be restricted somehow, someway. So you're

right, we will see.

Until them... I have some hope for you !! Something for you to try at

least. In particular, I'd suggest you try option 2 listed below

(basically you call Verizon and ask nicely that you need to bypass their

first level support and open up technical ticket with their networking team

to resolve this issue. I'll let you read the text below - which I have

gotten from another site that I've been monitoring and contributing my

findings with as well.

Hope it helps....

-Matt

The problem doesn't seem to be hardware related - it seems to be an issue

with how Verizon has configured the pUDP lines at the network level.

While we wait for Verizon to fix things globally - we have a few potential

workarounds that might help ease your frustration.

0 Likes
Highlighted

Re: MIFI 8800l JetPack Suddenly Drops Connection

Miembro

I'm not a 100% sure on this, but it seems like it's more related to the

prepaid right now. But now, I've already read that there's maybe 2 issues

going on right now with these disconnects. One is the issue that I'm

experience the drop after a threshold is reached, and others are reporting

the device is restarting itself over and over by itself. That's possibly a

hardware issue that might require a firmware update.

FYI... here is more info from another website that I've been monitoring

about this dropping issue. If this fits your scenario and your prepaid

unlimited, you might want to start with trying Option 2 - call verizon and

get a technical/network ticket opened up for you. See if that helps. I've

already got one open on my account, so we will see.

Good Luck !

-Matt

The problem doesn't seem to be hardware related - it seems to be an issue

with how Verizon has configured the pUDP lines at the network level.

While we wait for Verizon to fix things globally - we have a few potential

workarounds that might help ease your frustration.

0 Likes
Highlighted

Re: MIFI 8800l JetPack Suddenly Drops Connection

Community Manager
Community Manager

ANDASH62, data is definitely a resource that I rely on as well, so I can see why you are looking for a solution. Seeing that this is not the first time you have visited this situation, I am eager to help. What is the exact plan name that you are currently on? What exactly are you connecting to and what activity are you completing when you hit the slow speeds? What are the exact speeds? Utiliza http://spr.ly/6582ETEdg and let me know your results.

AkaneM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: MIFI 8800l JetPack Suddenly Drops Connection

Miembro

Obviously, you did not read my post. The problem is not with slow speeds.

The problem is with dropping the connection unexpectedly, randomly and

frustratingly. The problem appears to be that I live in a 3G/4G zone, the

4G signal is not constant, and the 8800L is a 4G only unit, which is not

what I was told when I bought it.

On Fri, Feb 15, 2019 at 12:30 PM vzw_customer_support <

Highlighted

Re: MIFI 8800l JetPack Suddenly Drops Connection

Miembro

Well Matt (and everyone else) ... I have been contacted by three different Verizon tech people over the last few days.  Each one says that they feel our pain, and want to help.  They ask for info, I promptly send the info requested, and then I never hear from them again.

When I moved all my accounts to Verizon, I had no idea that service would be this bad.  It seems more and more like Verizon is throttling our unlimited data by forcing us to continually reset our devices.  If that is the case, I wish they would just say so, rather than stringing us along with feigned non-help.  I am not optimistic at this point.

- Factura

Highlighted

Re: MIFI 8800l JetPack Suddenly Drops Connection

Miembro

Aloha, I just wanted to chime in and add my name as someone who is also experiencing the Jetpack 8800l dropped internet issue (not to be confused with a dropped cellular connection which is NOT the problem) that everyone else on this blog has been discussing.  My troubles seem to have begun about five days ago although, as a fulltime RV'er parked in desolate AZ desert prior to five days ago, I don't really know when the issue arose.  It had worked well enough prior to that.

I just spent the better part of an hour with a level 2 technical support rep and he has begun a trouble ticket that will advance to back of the house technicians after 24hrs of device "observation."  Important to note that the tech recognized the multiple 921.6MB data flow cutoffs in my data usage file.

Also, I tried to exchange my Jetpack at a corporate Verizon store in Yuma, AZ today and was told I would have to give up the device to them while I waited for the replacement to arrive in at their store (I have no local delivery address).  I protested their "policy" to take possession of the original device (which of course prevents me from having any internet at all) before they could order it's replacement (nevermind simply exchanging it with one they have in stock) as ludacris and they simply shrugged and sent me on my way.

If it weren't for the fact that I can't find any other provider with unlimited data at $70 per month, I'd drop these bozos in a heartbeat.

Ted

Highlighted

Re: MIFI 8800l JetPack Suddenly Drops Connection

Miembro

Hi Bill -

So I understand your frustration and I share it with ya. I don't want to

get your hopes up, but I might have some good news for you.

After trying a few technical things on his end, the rep that I've been

working with on this issue decided to go ahead and completely remove this

Jetpack line from my account, and start an entire new line from scratch,

just as if I picked up the Jetpack and started new service today. And so

far, it looks like that did the trick !! I've gotten up to almost 2 GB

without a network drop !!

Again, I'm on the prepaid - I think you are to, right ? If that's the

case, then I would suggest calling in and having the rep do the same for

you. Oh, also, when my rep was adding the new line, I did a reset on my

device (using the reset button located near the battery).

Good Luck, I hope that works,

Matt

0 Likes

Re: MIFI 8800l JetPack Suddenly Drops Connection

Miembro

Matt ... that is good news. I'll give it a try. Let me know if you have

to reset anytime soon.

- Factura

0 Likes
Highlighted

Re: MIFI 8800l JetPack Suddenly Drops Connection

Community Manager
Community Manager

ANDASH62, I apologize for any confusion in our questioning. You had previously mentioned that you are in a mixed 3G/4G area. As 3G is being phased out, some devices that previously utilized both speeds will no longer be able to rely on 3G as a backup. Without the 3G backup if the 4G signal is not strong enough the signal will drop. Does this help to provide clarity?

 

 

 

MelissaP_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: MIFI 8800l JetPack Suddenly Drops Connection

Community Manager
Community Manager

wmdunnaz, it saddens us to see you in this dilemma, we are stunned to notice you have not received a follow-up by any of the technicians that have contacted you. It breaks our heart to see you moved all your accounts to Verizon Wireless and are having bad service. Customer satisfaction is our number one priority, especially when it comes to providing a world-class experience.

 

Making reference to Mrantala's question, is your service prepaid or postpaid? Which unlimited package plan do you currently have? Have you attempted to reprogram the device by using the reset button located near the battery (just like Mrantala recommended)?

 

GilbertoL_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes