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Re: MIFI 8800l JetPack Suddenly Drops Connection

wmdunnaz
Miembro

Matt ... of course, let us all know of any developments or progress.

¡Gracias!

- Factura

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Re: MIFI 8800l JetPack Suddenly Drops Connection

p_a_sanders
Miembro

Mrantala,

Mine also requires a restart at exactly 921.6MB. Every. Single. Time.

It also drops off when idle for awhile, for example, overnight. I can deal with that, even though it shouldn't and we have it set to never timeout.

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Re: MIFI 8800l JetPack Suddenly Drops Connection

wmdunnaz
Miembro

Matt ... since those of us who have had the JetPack from it's release, did

not experience the limiting issue, is there a way to determine if this was

pushed to our devices by Verizon or Inseego? Gracias.

- Factura

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Re: MIFI 8800l JetPack Suddenly Drops Connection

N734BV
Miembro

I wanted to let everyone know what I have found out about my problem; it may be the same with you. 

My issue started yesterday but was essentially the same as everyone else's here.  Two calls to support and an online chat uncovered only one thing:  everybody I contacted all talked about a 22GB limit before enforced throttling.  NOBODY would acknowledge that I was on the PREPAID plan which included unlimited data and NO THROTTLING and my statement that the data simply STOPPED being downloaded unless I did a restart of the jetpack was ignored.  I felt like I was trying to communicate to boxed rocks. 

As it happens yesterday was the last day of my service month and my auto pay kicked in last night and I'm now on my next service month.  Guess what?  The jetpack is working "normally" with no stoppages or slowdowns.  Hmmm...

One has to wonder what kind of limits they're putting on their "unlimited" plan. 

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Re: MIFI 8800l JetPack Suddenly Drops Connection

Mrantala
Miembro

That's a great question Bill. You've kind of hit on what is making me

really question what is going on here, and why my gut it telling me not

everything's being disclosed to us.

Thinking about it, this isn't really a "new product" for either Verizon or

Inseego. Jetpacks have been around for a while. So Im really puzzled as to

why it's taking both V and I so long to try to identify the issue. I've

done IT consulting in the past, and I know if something this big happened

with a project that I was in charge of - and it had taken me this long to

investigate with no results...well, let's just say my head would have been

served up on a platter in a boardroom somewhere !! And you're exactly

right, the fact that everything seemed to be fine for quite a while, would

give the techs a good indicator of where to look. Most likely not a

hardware issue. Could be a firmware update, but they should be able to

rule that out pretty quickly I would think. Seems like everything else is

Verizon infrastructure and platform - look for changes there. Yep, these

things can be hard to track down, but you pile enough people on finding the

problem, you're gonna find it.

I guess we will see what happens. I think for right now, I'm going to be

dropping the Verizon service until they get it fixed. Verizon would still

be about $70 per month cheaper than my current ISP.

PS.. I just got an email from my Rep, he said there's no update yet. Lo lamentamos.

-Matt

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Re: MIFI 8800l JetPack Suddenly Drops Connection

wmdunnaz
Miembro

Thanks Matt ... I'm going to go out on a limb here and suggest what the

problem is. Verizon continues to be the leader among internet service

providers when it comes to coverage. They were forced into bringing back

unlimited plans, two years ago, primarily by the way T-Mobile was

disrupting the industry. Every since that decision was made, Verizon has

been trying to find ways to limit useage. My guess is that their system

had been overwhelmed by the "unlimited" plans.

I could be wrong, but it's beginning to look like a corporate decision to

quasi throttle the JetPack unlimited plans ... simply to make it more

difficult to use the data, but still offer the coverage for competitive

purposes. I think they know exactly what they're doing, and they've been

found out. We shall see ...

- Factura

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Re: MIFI 8800l JetPack Suddenly Drops Connection

ANDASH62
Miembro

Does anyone have reason to believe that the issue has even been elevated to

an appropriate level? I spoke to a "Tier 2" IT person a couple of days ago,

and while he came across as exceptionally capable and knowledgeable in

general, he had not known of the issue until I spoke with him. Si eres

dealing with a local rep, do you have any way of knowing whom the rep has

spoken to within Verizon? My guess is that nothing has been done because

the people who have real responsibility over the issue don't know about it

yet. (But if you know otherwise, I would be glad to know that.)

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Re: MIFI 8800l JetPack Suddenly Drops Connection

wmdunnaz
Miembro

This issue is widespread, and several different Verizon techs have entered our discussions.  They ask the same questions ... we give them information, and then they disappear.  It almost feels like they know what is going on, and they are stonewalling us.  My account just renewed on the 8th, so there are about three weeks before I will bid Verizon farewell.  This customer service is quite unsatisfactory.  One last item, I have purposely run data through my JetPack since this morning.  It has required a reset on four occasions, each time the data session ended at exactly 922 MB.  Gracias.

- Factura

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Re: MIFI 8800l JetPack Suddenly Drops Connection

Community Manager
Community Manager

wmdunnaz,

 

Thank you for visiting our community member forum and sharing your concerns. We know it's important that your device works as intended, and we're here to assist with this matter. Please find my direct message in the forum system. Please reply there, so we can have a look at additional information with you to get to the bottom of what you're experiencing.

 

EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: MIFI 8800l JetPack Suddenly Drops Connection

p_a_sanders
Miembro

Another question...is this only prepaid experiencing this issue or are contract customersalso feeling this?

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