Jetpack needs to be reset constantly

kd7155
Miembro

I have a MHS900L jetpack. It's been working fine for the last couple months, but for the last several days I need to reset it constantly. It'll work time for ~30 minutes and then stop streaming and need to be reset. There  been no time since it started that it had pasted longer than the ~30 minutes. Does anyone have any suggestions?

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Re: Jetpack needs to be reset constantly

Community Manager
Community Manager

We understand your concern to have a fully working device. We want to help you resolve this. Are any other devices having issues? What kind of device is it connecting to this jetpack? Is this happening everywhere you go, or only in this location? Have you tried a factory reset on this device?

 

JavierMD_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Jetpack needs to be reset constantly

kd7155
Miembro

To other Verizon devices are having issues.

My TV, phones, and occasionally my laptop are connected. Jetpack has only ever been in one location, has 3-4 bars of 4G constantly, but will disconnect when after 30 minutes when streaming. Works great for another 30min, then reset and repeat and repeat.

The first 2 months I had no problems with it disconnecting ever.

Yes, I have tried a factory reset and it didn't make a difference with the problem.

And I have the Unlimited prepaid plan.

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Re: Jetpack needs to be reset constantly

kd7155
Miembro

No* other Verizon devices are having issues.

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Re: Jetpack needs to be reset constantly

John_Getzke
Leader

what do the logs on the jetpack say when the internet stops flowing?

Try to copy and paste the log files from the Jetpack before you reboot it.  Lets see what the Jetpack is saying.

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Re: Jetpack needs to be reset constantly

Community Manager
Community Manager

Having your jetpack work is essential, kd7155. Let's dig into this further. You've indicated that you have a TV, cell phones, and a laptop connecting to the jetpack. Are the cell phones also on your prepaid account, and if so, do they run into similar data connectivity issues when streaming from them when not connected to the jetpack? What is the operating system on those devices?

 

LynnE_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Jetpack needs to be reset constantly

kd7155
Miembro

There is one cell phone on a prepaid 3GB plan. It does not have any problems with streaming like the jetpack does.

Would the jetpack's streaming be interpreted by Verizon due to data usage amounts even tho it's on the Unlimited plan?

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Re: Jetpack needs to be reset constantly

JohnGalt2
Miembro

Verizon Support:  I am having the EXACT same issue.  This sounds like something that happened on your side like an update to the device.  Please research and let us know.

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Re: Jetpack needs to be reset constantly

Community Manager
Community Manager

JohnGalt2, keeping you connected is our main priority. To ensure we are aligned, we do have a couple of questions. First, when did the issue with your jetpack begin? Also, has anything changed with your device? Do you experience issues with the jetpack when connecting it to a specific device or with all devices? 

 

 

JaimeG_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Jetpack needs to be reset constantly

JohnGalt2
Miembro

Hi: This started about one week ago, January 27th. Nothing has changed with the device. When it locks up, no devices can get on the internet. It just occurred before I replied to this email and I had to reboot the device.

Has anything changed with this line of devices in the last week? Did verizon issue a patch or update to all the devices? Why would multiple people have the same issue with this device ?

Gracias,

2019/01/31 18:28:48] Request : Log enable change to Enabled

USB Charger: Connected

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USB Charger: Connected

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USB Charger: Connected

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USB Charger: Connected

Battery Level : 6

LTE Connection established

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WIFI: CONNECT: 88:de:a9:39:88:ad

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USB Charger: Disconnected

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WIFI: CONNECTED Device Number: 4

WIFI: CONNECT: 2c:f0:ee:22:85:76

LTE Connection lost

USB Charger: Connected

Battery Level : 6

LTE Connection established

WIFI: CONNECTED Device Number: 3

WIFI: CONNECT: 88:de:a9:39:88:ad

WIFI: CONNECT: 2c:f0:ee:22:85:76

WIFI: CONNECT: 08:05:81:23:1b:8d

USB Charger: Disconnected

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