I can't Call 800-922-0204 from my phone. My number was listed in my contact info. However for few months I get a message that I'm not customer at this time a person in chat just deleted number and had me try same thing. I been a customer since 2010 and for about last 2 years when I call they act like I"m Straight Talk Customer. I have had my email removed, my paperless billing turned off, my privacy settings changed. I have received random text messages to a data device. My name deleted from my account and my last name was listed for my device name and most recently I was locked out of my account because of some authentication code. Which before I could have sent to my email because my jactpack cant receive text and I no longer could. I took a device to the store to get a new sim and the rep used pointed forceps to pull the sim card out and broke the device.
You mentioned several problems. The most important ones to straighten out are the VZW account problems. You need to contact VZW directly to resolve those issues. If you cannot call them from your own phone then use a pay phone or borrow a friends phone. When you are asked to authenticate then use your normal phone number.
Make sure you have access to everything that you need first. Then come back to the forum for any remaining technical issues from there.
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