How do I fix an "internet status: disconnected" error?

[LauraMac19]

My jetpack is connected to my laptop but it says no internet access. I went to the admin page and it says internet connection : disconnected. I used to be able to just reconnect and now I don't see that option. Help

[John_Getzke · Accepted solution]

Try the standard resets for the device and test each time:

1. Reboot the Jetpack

2. Remove the SIM card for 30 seconds

3. Reset the defaults using the button under the back cover.