How can I change my jetpack from 4G to 3G?

[AMAE_21]

I would like to toggle back and forth between 4G and 3G, can someone explain how I can do that? Thanks!

[John_Getzke]

Confirm your specific Jetpack model for us.  Then we can look at the User Guide for confirmation on the features and steps that are available.

[AMAE_21]

It's Jetpack model 5510L

[vzw_customer_support]

AMAE_21, no worries. That device does all the work for you. 4G devices are designed to retrieve signal from the nearest and best wireless tower in the area. As a result, signal will automatically fluctuate when service migrates from 4G to 3G based on your location.

Click http://vz.to/2iRcQlv for more device support if you need it.

LasinaH_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[John_Getzke · Accepted solution]

See page 54 of the 5510 User Manual:

http://www.nvtl.com/files/4513/6218/1792/UG_MiFi_5510L_VZW__30Jan2013.pdf

You will have to sign into the Jetpack and switch the Preferred Network Technology from Automatic to EVDO only to manually move to 3G network.

[lukevinyl]

Yup, this is done through the admin page at:

my.jetpack 

Once signed in as admin you will want to set the technology as mentioned from automatic to EVDO (Evolution Data Optimized/3G)