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Re: Has Anyone had an Unexplained Jump in Data Usage with the JetPack?

Líder Sénior

IF you don't come back with some evidence, it is just two fingers pointing at each other.  Set up a tool to monitor data usage from each device.  If you find the culprit, fix it.  If your data use does not come close to Verizon, you have good data to use in a dispute.  But just assuming Verizon is loading the deck is not helpful. 

How to Monitor Your Internet Bandwidth Usage and Avoid Exceeding Data Caps

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Re: Has Anyone had an Unexplained Jump in Data Usage with the JetPack?

Miembro

I have not ever had any videos play on Facebook.  I just went into the Facebook pages I visit and there were no videos for my Flash Blocker to block, as usual.  There is no conspiracy theory here.  I have just discounted all of the "solutions" posed by Verizon after reviewing the facts.

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Re: Has Anyone had an Unexplained Jump in Data Usage with the JetPack?

Líder Sénior

And I gave you info on tools to see where the data is being used.  Having helped family and friends with data use complaints, only once did it point to the device. The device was replaced and it fixed the data problem.  In every other case it was actual unintended data use, usually in the background.  You have not ruled out many possibilities yet, just a few. 

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Re: Has Anyone had an Unexplained Jump in Data Usage with the JetPack?

Miembro

I didn't say or insinuate Verizon is loading the deck, whatever that means.  I already followed all of the suggested steps to solve the problem.  This is about lack of customer service.  I should not have to take the steps you propose to prove there is something wrong with the usage Verizon claims.  They already admitted they could not fix the usage measuring device on my Jetpack and others, but not until they had me get a replacement.

Do you work for Verizon, or are you just a shill?

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Re: Has Anyone had an Unexplained Jump in Data Usage with the JetPack?

Líder Sénior

If it is your computers using the data you do.  

JerZJack wrote:

Do you work for Verizon, or are you just a shill?

Neither.  I stay informed so I don't get in a situation like you are in.  I've dealt with this before.  Verizon is often horrible to deal with, but my experience is most of the data complaints are actual use.  

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Re: Has Anyone had an Unexplained Jump in Data Usage with the JetPack?

Miembro

What info on tools did you provide?

One thing I think you do not understand is you do not attack the customer, nor should you make a customer who is already frustrated with your service work hard to do your job in resolving a problem.

Why did Verizon have me replace my Jetpack when it didn't show usage any longer, and then inform me when I received the new Jetpack that there was a problem with the software that Verizon could not fix.  I invested time vising the Verizon store twice, and received a threatening notice of the repercussions if I did not return the original device immediaely, even though the swap did no good.  That sounds like a Verizon problem to me, not a user problem.

It seems you want people to file a class action lawsuit, or to walk away from Verizon.  I still don't see the extra gig I was promised by two agents, not that it does much good when I am charged with 4 gigs of use in one day.

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Re: Has Anyone had an Unexplained Jump in Data Usage with the JetPack?

Líder Sénior

I am a customer.

Verizon is known to replace the device rather than really figure out what is wrong, as you just proved. 

Tools: (as above)

How to Monitor Your Internet Bandwidth Usage and Avoid Exceeding Data Caps

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Re: Has Anyone had an Unexplained Jump in Data Usage with the JetPack?

Miembro

I am as informed as I should have to be without being an IT Specialist.  Really, no customer should have to go through all of this.  I did enough investigating and took enough steps to know the problem is not with my computer.  I had the Jetpack for a year.  I know how to manage my data.

You should not be so smug.  I am informed as a year of staying well below my monthly allotment has proven.

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Re: Has Anyone had an Unexplained Jump in Data Usage with the JetPack?

Líder Sénior

That doesn't mean something couldn't have changed on your computer.  Verizon says you are using the data, show them your not! I doesn't mean much to just say you are not, or that is is impossible (because it is possible). I have had computers spike usage from an update, virus, hung email, failed download etc. 

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Re: Has Anyone had an Unexplained Jump in Data Usage with the JetPack?

Novice

Go to fcc.gov website and select Consumer Complaints

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